Delivery and Returns

How much do you charge for delivery?

Signed for Royal Mail recorded or courier recorded delivery- £4.60

 

Can I collect from your store?

Yes! You are more than welcome to collect in person for FREE! Just select the "collect in person" option at check out. Please wait until you receive a text, email or phone call confirming your item is ready. 

If you decide at a later point to have the item shipped, we will contact you and take the payment over the telephone.

 

Do you deliver to EU/Internationally?

Yes we do, please email This email address is being protected from spambots. You need JavaScript enabled to view it. to be given a postage quotation which is based on weight & dimension of the box.  Any import duties that may arise are out with our control and must be covered by the recipient.  Please note that return postage cannot be refunded. 

 

Delivery Instructions

Delivery instructions are given at your own risk.  If you give instructions for a parcel to be left with a neighbour or specific place unfortunately Spex Pistols can not take responsibility for lost or stolen parcels.

 

How long will it take to arrive?

Please allow 5-10 working days for your item to be dispatched. You should receive your order within 3 working days after the dispatch date.  We will be in touch if your item may take any longer. 

 

How will I know when my order is on its way?

You will receive an email to confirm your order, and another email when your item has been shipped. 

 

Condition of vintage goods 

Please note that all vintage frames will come with slight wear and tear. Any frames we sell with noticeable imperfections will have a full description of condition and the price will be altered accordingly. 

 

Faulty items

If your item(s) arrives broken/damaged, please get in contact with us so we can take appropriate action. 

 

RETURNS

Returns Policy

Please notify us within 48 hours of receiving your item if you’re not completely happy.

All items must be returned unused and in original packing within 7 working days of you receiving them. 

All return costs must be covered by the buyer.

All refunds exclude postage and can only be refunded to the card/payment method used for purchase.

Unfortunately we cannot refund on lenses which we have been supplied correctly. But if they can be cut into another frame, we will happily do this for you. Please contact the shop for more information. 

 

Returns Address

Spex Pistols

4 Johnston’s Lane

Dundee

DD1 5ET

Scotland

 

International Returns

For any international returns please contact the shop for instructions for sending item back to us. 

  

Contact Details

If you have any further questions or queries please contact us either by email or phone. 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 01382 529 377