Delivery & Returns
DELIVERY AND RETURNS POLICY
We always do our best to ensure that you have no reason to return an item. However, we understand that these circumstances can still arise. So please read through our delivery and returns policy.
Please note, that we are not manufacturers of the products we sell and therefore cannot offer any guarantees in relation to performance or safety.
DISCLAIMER FOR EUROPEAN AND INTERNATIONAL SHIPPING
Our delivery partners are working very hard but the guidelines are changing daily. This means that we cannot always guarantee shipping out with the U.K. Please be assured though, that all items will be sent as soon as is possible.
HOW WILL MY ITEM BE SENT TO ME?
All orders are shipped using a tracked service. The delivery partner used is dependent upon the size and weight of item being shipped. A signature will be required upon delivery so please ensure, there is someone at the property to sign for your order. Shipping costs vary depending upon size, weight and location.
Collection in store - FREE
UK delivery (tracked delivery) - £3.50
European delivery (tracked delivery) - £8.75
North America delivery (tracked delivery) - £9.75
Australia delivery (tracked delivery) - £9.75
Rest of the World (tracked delivery) - £9.75
FOR MERCHANDISE AND PRODUCTS
Collection in store - FREE
UK delivery for extra small items (including Badges) - FREE
UK delivery for small items (including Totes and Apron) - £3.00
UK delivery for medium items (including Sweatshirts and Jars) - £3.90
European delivery for extra small items (including Badges) - £2.00
European delivery for small items (including Totes and Apron) - £8.45
European delivery for medium items (including Sweatshirts and Jars) - £10.75
Rest of the World delivery for extra small items (including Badges) - £2.00
Rest of the World delivery for small items (including Totes and Apron) - £9.50
Rest of the World delivery for medium items (including Sweatshirts and Jars) - £13.50
Alternatively, if you want to save on delivery you can collect your order for FREE from our shop at 4 Johnston’s Lane, Dundee. Simply, select ‘Collection’ at checkout.
HOW LONG WILL MY ORDER TAKE?
We aim to ship all items as quickly as possible. However, please allow 5-10 working days for your item to be dispatched. Once shipped, the delivery should reach you within 3-5 working days. However, please note that delivery times may be extended during periods of high demand.
WHAT IF THE ITEM IS DAMAGED WHEN IT ARRIVES OR THE WRONG ITEM IS SENT?
We thoroughly check each item before it’s sent to make sure it's in excellent condition. We also ensure that each and every order is carefully and securely packaged. This means that it is rare for an item to arrive damaged. We ask that you inspect the package when it arrives, while the delivery partner is still there. If you’re not happy with the condition of the packaging, let our delivery partner know and contact us as soon as possible if your order has been damaged in any way. We will assess damage and advise on returns process. If you receive the wrong item, please email us immediately at firstname.lastname@example.org.
CAN I CANCEL AN ORDER IF I CHANGE MY MIND?
If you have a change of heart, you can cancel at any time before your item is dispatched. If you have opted to collect your item you cancel your order within 5 days. Simply contact us and we'll cancel your order and give you a full refund.
CAN I EXCHANGE THE FRAMES I ORDER?
If for any reason you are unhappy with a pair of non-bespoke frames (non-prescription sunglasses or non-prescription frames) we are happy for you to exchange these for another pair. So long as you have retained the original packaging and the item is still in the same condition it was received. Exchanges must be requested via email@example.com within 7 days of you having received them.
Any custom order that includes prescription lenses cannot be exchanged as these lenses are made to order.
CAN I RETURN MY ORDER?
Before returning an order, please contact us at firstname.lastname@example.org. If you’re not completely happy, please notify us within 48 hours of receiving your item. All items must be returned unused and in the original packaging within 7 working days of you having received your order. All return costs must be covered by the buyer. All refunds exclude postage and will only be refunded by the payment method used. Please note that a full refund will only be offered when frames have been purchased with the free standard single vision lenses. Any orders that included lens extras or add-ons will be refunded for frame cost only, as lenses are made bespoke. Return address - Spex Pistols, 4 Johnston’s Lane, Dundee, DD1 5ET Scotland. For international returns, please contact us at email@example.com.